Page 49 - Code de conduite et d'éthique
P. 49

             IN PRACTICE  YOU ARE A CUSTOMER ADVISOR WORKING IN A BRANCH. YOUR CUSTOMER INFORMS YOU THAT HE IS INVOLVED IN LITIGATION WITH HIS FORMER WIFE ABOUT THE DIVISION OF THEIR JOINT PROPERTY. HE WOULD LIKE TO KNOW THE VALUE OF THE ASSETS HELD BY HIS EX-WIFE, WHI IS ALSO A CUSTOMER OF YOUR BANK. ARE YOU ENTITLED TO SHARE THIS INFORMATION? No, you are bound by the rules of bank secrecy. You must refuse to answer him, adding that you will not provide any information, even with the agreement of his former spouse.    Code of Conduct and Ethical Standards of Groupe BPCE / 11     

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